Contact Us

Get in Touch with Our London Team

We'd love to hear from you! Whether you have questions about our products, need assistance with your order, or want to share feedback about your Bascora experience, our team is here to help.

Contact Information

📧 Email Us

General Inquiries: hello@bascora.com

Customer Service: hello@bascora.com

Returns & Exchanges: returns@bascora.com

We typically respond within 24 hours during business days.

📞 Call Us

Phone: (+44) (0) 7880 235 610

Hours: Monday - Friday, 9:00 AM - 6:00 PM GMT

Our London-based team is ready to assist you.

📍 Visit Us

Bascora Headquarters
23B Palace Gate
London, England
United Kingdom

By appointment only - please email us first.

Frequently Asked Questions

🚚 Shipping & Delivery

We ship to the UK, Spain, and the United States. Delivery times vary by location (3-14 business days). Free shipping on orders over £50/€50/$50.

🔄 Returns & Exchanges

We accept returns within 14 days of delivery. Items must be unused and in original packaging. See our Refund Policy for full details.

💳 Payment Methods

We accept all major credit cards, PayPal, and other secure payment methods through our checkout process.

📦 Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package using this number.

Business Inquiries

For wholesale, partnership, or media inquiries, please email us at hello@bascora.com with "Business Inquiry" in the subject line.

Follow Our Journey

Stay connected with Bascora for the latest product updates, styling tips, and behind-the-scenes content from our London team.

Thank you for choosing Bascora. We're committed to providing exceptional service and helping you create a more beautiful, intentional lifestyle.

The Bascora Team
London, United Kingdom