Terms of service

 

Effective Date: 26/03/2026
Last Updated: 05/04/2026

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you") and Bascora Ltd ("Bascora," "Company," "we," "us," "our"), governing your access to and use of our website, services, and products.

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE OUR SERVICES.

1. COMPANY INFORMATION AND SCOPE

  • 1.1 Entity Details: Bascora Ltd is incorporated in England and Wales, headquartered in London with operational facilities in Spain.
  • 1.2 Service Description: We operate an e-commerce platform offering curated, sustainable, and high-quality products.
  • 1.3 Acceptance of Terms: These Terms apply to all users of our services and are accepted upon use.

2. ELIGIBILITY AND ACCOUNT REQUIREMENTS

  • 2.1 Age: You must be at least 18 years old or have parental/guardian consent to use our services.
  • 2.2 Registration: You must provide accurate and complete information, maintain security of your account credentials, and notify us immediately of any unauthorized access.
  • 2.3 Prohibited Users: We may refuse service to any individual or entity that violates laws, regulations, or poses security or fraud risks.

3. ACCEPTABLE USE POLICY

  • 3.1 Permitted Use: Our services may only be used for lawful purposes and in compliance with these Terms.
  • 3.2 Prohibited Activities: Users may not engage in illegal, harmful, fraudulent, or disruptive activities.
  • 3.3 Enforcement: Breaches may result in account suspension, termination, or legal action.

4. ORDERS AND PURCHASE TERMS

  • 4.1 Order Acceptance: Orders are subject to acceptance, availability, and verification. We reserve the right to refuse or cancel orders at our discretion.
  • 4.2 Modifications & Cancellations: We may cancel or modify orders for errors, pricing issues, fraud concerns, or stock limitations.
  • 4.3 Quantity Limitations: Product quantities may be limited to ensure fair access and availability.

5. PRICING AND PAYMENT TERMS

  • 5.1 Pricing: Prices are displayed in GBP and may change without notice. Taxes, shipping, and customs duties may not be included.
  • 5.2 Payment: Payment is due at the time of order and processed securely via our payment providers.
  • 5.3 Currency & Conversion: International users may incur currency conversion fees, which are their responsibility.

6. PRODUCT INFORMATION AND AVAILABILITY

  • 6.1 Descriptions: Product images, descriptions, and specifications are provided in good faith. Minor deviations may occur.
  • 6.2 Availability: Product availability is not guaranteed and is subject to change without notice.

7. SHIPPING AND DELIVERY

  • 7.1 Free UK Shipping: Most items are shipped free of charge within the United Kingdom.
  • 7.2 International Shipping: We ship to select countries including Australia, Singapore, EU, USA, and others. Customers are responsible for customs duties, taxes, and import fees.
  • 7.3 Delivery Estimates: Delivery times are estimates only and not guaranteed. We are not liable for delays caused by carriers or customs.

8. INTELLECTUAL PROPERTY RIGHTS

  • 8.1 Ownership: All website content, branding, and product materials are owned by Bascora or its licensors.
  • 8.2 License: Users are granted limited, personal, non-commercial use rights.
  • 8.3 User-Generated Content: By submitting content, you grant Bascora a worldwide, royalty-free license to use, modify, and display it.
  • 8.4 Infringement: We respect intellectual property and respond to valid claims in accordance with applicable law.

9. THIRD-PARTY SERVICES

  • 9.1 Integration: Services may include links or integrations with third-party platforms.
  • 9.2 No Endorsement: We do not endorse third-party products or content.
  • 9.3 Responsibility: Interactions with third parties are at your own risk.

10. PRIVACY AND DATA

  • 10.1 Privacy Policy: Use of services is governed by our Privacy Policy.
  • 10.2 Security: We implement reasonable security measures, but cannot guarantee absolute security.
  • 10.3 GDPR Compliance: EU users’ data is processed in accordance with GDPR.

11. WARRANTIES AND DISCLAIMERS

  • 11.1 Warranty: Product warranties are limited to those provided by manufacturers.
  • 11.2 Disclaimer: Services are provided "as is" without implied guarantees.
  • 11.3 Availability: We do not guarantee uninterrupted service or error-free access.

12. LIMITATION OF LIABILITY

  • 12.1 Cap: Our liability is limited to the amount paid by you in the 12 months preceding any claim.
  • 12.2 Exclusions: We are not liable for indirect, incidental, or consequential damages.
  • 12.3 Force Majeure: We are not liable for events outside our reasonable control.

13. INDEMNIFICATION

You agree to indemnify and hold Bascora harmless from claims arising from your use of the services or violation of these Terms or third-party rights.

14. TERMINATION

  • 14.1 By You: You may close your account at any time.
  • 14.2 By Us: We may terminate or suspend access for violations or legal reasons.
  • 14.3 Effects: Certain obligations, including payment and liability, survive termination.

15. DISPUTES

  • 15.1 Governing Law: These Terms are governed by the laws of England and Wales.
  • 15.2 Jurisdiction: Courts of England and Wales have exclusive jurisdiction.
  • 15.3 ADR: Parties should attempt informal negotiation for 30 days before litigation.
  • 15.4 No Class Actions: You waive rights to class or collective claims.

16. CHANGES TO TERMS

  • 16.1 Right to Update: We may amend Terms at any time with notice.
  • 16.2 Notice: Major updates will be communicated via email or website.
  • 16.3 Continued Use: Continued use of services after changes constitutes acceptance.

17. GENERAL TERMS

  • 17.1 Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement.
  • 17.2 Severability: If any provision is invalid, the remainder remains enforceable.
  • 17.3 Waiver: Failure to enforce rights does not constitute waiver.
  • 17.4 Assignment: You may not assign rights; we may freely assign our rights and obligations.
  • 17.5 Survival: Provisions relating to liability, indemnification, intellectual property, and disputes survive termination.

18. CONTACT

Email: legal@bascora.com
Customer Support: hello@bascora.com
Address: BASCORA LTD, 5 Brayford Square, London E1 0SG, England, UK.
Response Time: Within 48 business hours

ACKNOWLEDGMENT

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.